KAREN LYNN KELLY
2937 COUNTY ROAD 2606
CADDO MILLS, TEXAS 75135
(940) 300-4677
____________________________________________________________________
OBJECTIVE
Seeking a fast paced, challenging position in a technical
and/or
technical support capacity.
EXPERIENCE
MASERGY COMMUNICATIONS
March 2004 – June 2012
Sr. Provisioner
Perform all duties required
in provisioning, both international and domestic. This included special
access and Ethernet circuits for fortune 500 companies.
Mar 2004 - June 2012 Sr. Provisioner
Performed complex Private Line circuit design and multiplex channel
provisioning for large customer account projects. This
included.
provisioning DS0, DS1, DS3, Frac T1, and Frame Relay circuits.
Interfaced with Account Teams, Program Management, Local
Coordination,
Local Telcos to ensure on time completion of all projects.
Utilized multiple internal systems
(automation and manual) in performing the duties required for
this
position.
I also performed training and
new system testing. Acted as a SME for development of new Provisioning
Systems.
EXCEL COMMUNICATIONS
Feb1998 - Mar 2004 Sr. Provisioner
Performed Feature Group D and CIC code provisioning. Performed
new installs and disconnects for Excel Network. Trained all new provisioners
on systems and provisioning procedures. Acted as a SME for development
of new system software.
MCI COMMUNICATIONS
March 1997 – Dec 1997 E-911 Provisioner
Maintained and updated all information for E-911 database.
EDUCATION
High School Graduated 1979
AWARDS/COMMENDATIONS
Presidents Award 2005, 2011
REFERENCES
Available upon request